- Are the products from the Memory Keeping Collection available at stores?
No. The Memory Keeping Collection products are available exclusively from our website and by mail order.
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ORDERS:
- How will I be billed for my collection and when will I receive my scrapbooking kits?
Each issue in a collection is typically billed and shipped separately every month or two after the previous issue has been shipped and paid in full. All subsequent issues will be charged to the same credit card as the first issue.
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- Is it safe to order over the Internet?
Shopping online is extremely safe. Memory Keeping Collection uses a secure application server to protect your ordering information as it comes to us via the Internet.
This means that all information, such as name, address and your credit card number entered during checkout and registration is encrypted. GeoTrust provides authentication that you are in direct communication with Memory Keeping Collection.
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- When will my credit card be charged?
Your credit card is not charged until your item is selected for shipment from our warehouse. We accept VISA, MasterCard and Discover/NOVUS for payments of your online order.
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RETURNS:
- What does your 30 day guarantee cover?
Memory Keeping Collection offers a 100% money-back guarantee on all the items we sell - up to 30 days from date of receipt, including shipping and service charges. And remember, you may cancel your scrapbook kit subscription at any time, without obligation. It's the best guarantee in the business.
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- How do I return or exchange an item?
You must use the Return Card that was enclosed with your order, which can be found with your shipment documents, inside of the box or outside of the box in a plastic document sleeve. Should you not have a Return Card, please contact customer service. Or if the package is unopened, you may write Refuse/Return to Sender and place the return in any U.S. mailbox.
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- How do I check the status of a returned item?
Call our Customer Service line at 1-866-903-3032 to inquire about the status of a returned item. Be sure to have your order details handy so we can locate the correct account.
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- When should I expect a credit?
When we receive your return we will promptly issue an exchange, replacement, or refund via a check or a credit to your credit card, if a refund is due. Credit card processing rules ONLY allow us to refund the credit to the card that was used to make payment. A credit to another card or to refund this payment is prohibited under these rules.
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- How do I return a damaged item?
If you received a damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period using our Return Card.
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- What if I get a duplicate order?
If you receive a duplicate order, please return the duplicate to us using the Return Card.
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